Privacy Policy

Last Updated: October 3, 2026

Athletify, Inc. ("Athletify," "we," "us," or "our") takes privacy seriously. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website, mobile application, and related services (collectively, the "Service").

For purposes of this Policy, "Customer" means an organization that provides or authorizes use of the Service for its users.

For purposes of this Policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be linked with a person or household.

1. Service Eligibility

The Service is intended for individuals who are at least 14 years old and located in the United States. The Service is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. Customers are responsible for obtaining any notices, permissions, or consents required for people they invite to use the Service.

2. Information We Collect

We collect information that you or a Customer provide to us, including account and contact information, profile information, organization and role information, schedules, availability, time and attendance information, forms and form responses, messages, documents, photographs, attachments, location information, and other content submitted through the Service (collectively, "Customer Data").

We also collect limited information automatically when you use the Service, such as IP address, browser and device information, application version, log and error information, usage information, and cookie or similar-technology information. We may collect payment and transaction information when payment features are used; payment-card information is processed by our payment providers and is not stored by Athletify.

Customers may configure forms and other features to collect information from their users. Do not submit Social Security numbers, payment-card numbers, government identification numbers, biometric identifiers, medical or health information, or other highly sensitive information through the Service unless Athletify has expressly agreed in writing to support that use.

3. How We Use and Disclose Information

We may use Personal Information and Customer Data to operate, provide, maintain, protect, support, and improve the Service; authenticate users; communicate with users; process transactions; prevent fraud, abuse, and security incidents; enforce our agreements; and comply with law.

We may use aggregated or de-identified information for business, analytics, and product-improvement purposes. We may use information collected from visitors to our public website to market Athletify, subject to applicable law and any required choices or consents.

Our current practice is not to sell or rent Personal Information. We do not use Customer Data for third-party advertising. If our practices change, we will update this Policy and provide any notice, opt-out, or consent required by applicable law before the change takes effect.

We may disclose Personal Information and Customer Data:

• to the Customer and its authorized users, according to the Customer's account configuration;
• to service providers that help us operate the Service, including providers of messaging, support, analytics, payments, email, SMS, mapping, error monitoring, hosting, storage, and security services;
• when required or permitted by law, legal process, or government request, or when we believe disclosure is necessary to protect the Service, our rights, users, or the public; and
• in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.

Our service providers may include Stream for in-app messaging, Intercom for support, Google for analytics, mapping, and push notifications, Metabase for internal reporting, Stripe for payments, Mailjet for email, Telnyx for SMS, Sentry for error monitoring, Cloudflare for security, and hosting or storage providers. These providers may change as our Service changes.

4. Cookies and Analytics

We use cookies and similar technologies to operate, secure, and remember settings for the Service. Where required by law, we seek consent before enabling non-essential analytics. You may manage cookies through your browser settings or available Service controls; disabling certain cookies may affect Service functionality.

5. Customer Data and Retention

As between Athletify and the Customer, the Customer retains its rights in Customer Data. The Customer is responsible for its own record-retention, public-records, employment, tax, child-labor, and other legal obligations. The Service is not legal, records-management, or regulatory-compliance advice or a substitute for the Customer's own retention procedures.

We retain Personal Information and Customer Data as reasonably necessary to provide and protect the Service, comply with law, resolve disputes, enforce agreements, and meet ordinary business and backup requirements. After an account ends, Customer Data may no longer be available and may be deleted or de-identified. Customers should export and retain records they need before ending use of the Service and during any retrieval period provided under the Terms of Service. A signed agreement with a Customer may provide different data-retention or export terms.

6. Your Choices

You may opt out of promotional email by using the unsubscribe link in the message. You may stop SMS messages by replying STOP where that option is provided. We may continue to send service, security, and account-related communications when necessary.

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or information about your Personal Information. For Customer Data, contact the Customer that controls your account first. For information Athletify controls directly, contact us at support@athletify.com. We may need to verify your identity and authority before responding.

7. Third-Party Sites and Services

The Service may contain links to third-party sites or services. Their privacy practices are governed by their own terms and privacy policies, and Athletify is not responsible for them.

8. Security

We use measures designed to protect Personal Information and Customer Data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and for promptly notifying us if you suspect unauthorized access.

9. Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy and revise the "Last Updated" date. Changes generally apply prospectively. If a change materially affects how we use Personal Information, we will provide notice and any choice or consent required by applicable law before using information for the new purpose. A signed agreement with a Customer controls to the extent it conflicts with this Policy.

10. Contact Information

Questions about this Policy or the Service may be sent to support@athletify.com.